Online Return Policy:

PLEASE READ COMPLETE RETURN POLICY

It is a priority to please our customers.  Due to limited stock and the high demand for items, our return policy is restricted to the following:

Merchandise purchased at full price can be returned to BabyElaine.com within 5 days of delivery, for a store credit.

Refunds 

Refunds are issued, if the return is initiated and  confirmed (with a return label) with BabyElaine.com within 1 day of delivery, and  received back within 5 days of delivery.

Please track your package to know when your package was delivered. 

All returns for refund are subject to a

4% restocking fee

*some items are only store credit/or final sale

EXCLUSIONS (NO REFUNDS): 

SCOTCH BONNET  is STORE CREDIT 

UNLABEL is STORE CREDIT 

KNOT HEADBANDS is FINAL SALE.

**ANY OF THESE 3 BRANDS PURCHASED ON SALE WILL BE FINAL SALE, NO RETURNS!**

How To Initiate A Return

Click here.  Each item being returned must be authorized to be eligible for a refund.

The cost of the return label will be deducted from the return. Return Labels cost $7 for smaller packages, and up to $10 for larger packages.

When an entire order is being returned, or the amount kept from the order is less than $149, $9 is also deducted for the cost of the outgoing shipment.

Return Labels are not provided for International orders.

 

Store Credit

 Store credit can only be used on full price items. It cannot be used on final sale items. Store credit cannot be processed on preorder merchandise.

We do not email store credits. When you wish to use your store credit, please email us the item and size you would like and we will help you process the order. Orders will not be adjusted after placing an order without a credit code used at checkout.

 Late Returns

 If orders are received back outside the 5 day time frame, Baby Elaine has the right to refuse the acceptance of the package.

 Additional Information

Exchanges: We are not able to process exchanges at this time. If you would like to exchange any of your items, please request a return for your items online and make a new purchase. 

Baby Elaine has the right to cancel/refund any part or an entire order.

 All online orders can only be returned through mail, we will not accept any returns in any shop location.

   A request to cancel an order before shipping will be subject to a $10.95 processing fee. Orders are considered processed once the order is placed.  We cannot always cancel an order.

Insufficient shipping address. Orders that are shipped and returned for an incomplete address will be subject to a 30% restocking fee or reshipping charge at final sale. These orders can take up to 2 weeks to be returned.

Returned merchandise can take up to 14 days to process. 

 

SALE ITEMS

items on sale or discounted with a promo code are FINAL SALE.

 No cancellations once an order is placed.

 

 IN STORE RETURN POLICY:

 

Items can be returned 2 days after purchase, only for a store credit.

 

NOTE: Return Policy is subject to change at anytime.