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Online Return Policy
It is a priority to please our customers. Due to limited stock and the high demand for items, our return policy is restricted to the following:
Merchandise purchased at full price can be returned to BabyElaine.com within 7 days of delivery, for a store credit.
Refunds are issued, if the return is initiated on BabyElaine.com within 2 days of delivery, and back within 5 days of delivery.
Please track your package to know when your package was delivered.
How To Initiate A Return
Go to babyelaine.com/a/returns, or click on "Make a Return Here", on the bottom of the website.
There you can request a return. Once authorized, a return shipping label will be emailed to you.
The cost of the return label will be deducted from the return. Return Labels cost from $4.00 for smaller packages, and $7.10 for larger packages.
When a whole order is being returned, or the amount kept from the order is less than $99, $6.99 is also deducted for the cost of the outgoing shipment/processing fee.
Return Labels are not provided for International orders.
Store credit can only be used on full price items. It cannot be used on items returnable for store credit only, and/or final sale items (Flora Henri, Scotch Bonnet, MarMar and/or Knot)
When using your credit, your code must be used when placing an order online. Orders will not be adjusted after placing orders. Please email us for your credit code before placing an order.
If orders are received back outside the 7 day time frame, Baby Elaine has the right to refuse the acceptance of the package.
Online orders shipped to Monsey NY area (Orange and Rockland County) can be returned for a store credit or can be refunded with a $10 restocking fee (when a refund can apply).
Exchanges: We are not able to process exchanges at this time. If you would like to exchange any of your items, please request a return for your items online and make a new purchase.
Baby Elaine has the right to cancel/refund any part or an entire order.
All online orders can only be returned through mail, we will not accept any returns in any shop location.
A request to cancel an order before
shipping will be subject to a $6.95 processing fee. Orders are considered processed once the order is placed. We cannot always cancel an order.
Returned merchandise can take up to 14 days to process.
Sale items up to and not including 50% off can be returned for immediate EXCHANGE only. Sale items at a discount of 50% off and more are Final Sale.
Sale promotions change, no price adjustments are possible once an order is placed.
No cancellations once an order is placed.
EXCLUSIONS (NO REFUNDS):
MARMAR COPENHAGEN is FINAL SALE.
SCOTCH BONNET is only returnable for store credit.
KNOT headbands FINAL SALE.
FLORA HENRI is FINAL SALE.
IN STORE RETURN POLICY:
Items purchased instore can be returned the same day for a full refund.
Items can be returned 2 days after purchase, only for a store credit.
NOTE: Return Policy is subject to change at anytime.
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